FAQ

What types of cleaning products do you offer?

At MiaDeMayo, we provide a curated selection of high-performance cleaning solutions, including the versatile INSE Cordless Vacuum and the powerful 20Kpa Lightweight Stick Vacuum. Our products are designed to tackle dust and pet hair on various surfaces with ease, ensuring a cleaner home environment for you.

How do I place an order?

Placing an order is simple! Just browse our selection of cleaning products, add your desired items to your cart, and proceed to checkout. You’ll be guided through the payment process, and once your order is confirmed, you’ll receive a confirmation email.

What is your return policy?

We have a 30-day return policy. If you need to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. To start a return, please contact us at miademayo.contact@gmail.com.

How long does shipping take?

All orders are processed within 1-3 business days. Once your order is shipped, you will receive a Shipment Confirmation email with tracking information. Delivery times may vary based on your location, so please allow additional days in transit for delivery.

Do you ship internationally?

Yes, we currently offer international shipping! However, please note that we are not responsible for any additional shipping costs, customs fees, or taxes that may be incurred during the shipping process.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact the shipment carrier to file a claim. Make sure to save all packaging materials and damaged goods before filing a claim. We’re here to help, so feel free to reach out to us if you have any questions!

Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. Please follow our return policy for more details on how to initiate a return.

How can I contact customer support?

You can reach our customer support team by emailing us at miademayo.contact@gmail.com or by calling us at 419-566-1690. We’re here to assist you with any questions or concerns you may have!